Who is my local Wintec stockist?
How can I find out which Wintec saddles are sold in my Country?
Where can I find out more information on Wintec saddles and accessories?
How can I find out which stockist has a particular Wintec model in stock?
Do you custom make Wintec saddles?
Can the Wintec Wide saddle take smaller gullets?
I am not comfortable with the fit of my Wintec saddle on my horse, can you help?
How do I tell if my Wintec saddle has the EASY-CHANGE Gullet System?
How do I tell if my saddle has the CAIR Panel System?
How do I know what size gullet my Wintec saddle has?
How do I determine the correct Gullet size for my horse?
How do I fit my Wintec Saddle to my Horse?
How do I change the gullet on my Wintec saddle?
What size saddle do I need for me and/or my horse?
How do I know what seat size I am?
How long is the Warranty on my new Wintec Saddle?
What do I do if I think my Wintec saddle is faulty - how do I return it?
Can I take my horse swimming in my Wintec saddle and how do I clean it afterwards?
Who is my local Wintec stockist?
To find your local Wintec stockist, please CLICK HERE to go to the 'where to buy' section on our web site. You will then be able to choose from a list of stockists in your area.
How can I find out which Wintec saddles are sold in my Country?
Please CLICK HERE to go to the 'where to buy' section on our web site and you will find a list of stockists in your area. Please contact your local stockist to check which Wintec saddles are available in your Country
Where can I find out more information on Wintec saddles and accessories?
If you have any queries regarding Wintec saddles and accessories, including pricing, stock availability, fitting and warranty related enquiries, please contact your nearest Wintec stockist, if they are unable to help they will be able to contact the distributor of Wintec saddles and accessories in your Country.
How can I find out which stockist has a particular Wintec model in stock?
Please CLICK HERE to go to the 'where to buy' section on our web site you will find a list of stockists in your area, whom you could contact to check which saddles they have in stock or can order on your behalf.
Do you custom make Wintec saddles?
As an international manufacturer of saddles, unfortunately we are not able to make custom saddles or unique modifications at the point of manufacture. If you feel our range would benefit from any additions, we would greatly appreciate your feedback, as we continue to monitor demand for individual requests in relation to future development.
Can the Ultra Wide Gullets in EASY-CHANGE Gullet System Wide be used on any saddles other than the Wintec WIDE?
The Wintec Wide is the ONLY saddle that features the ultra wide gullets from the EASY-CHANGE Gullet System WIDE. It has a tree specifically developed to accommodate the ultra wide widths. Trees in our other Wintec models have not been designed to be stretched this wide, to do so would risk distorting and weakening the tree, which may lead to a breakage not covered under the manufacturers' warranty.
Can the Wintec Wide saddle take smaller gullets?
The Wintec WIDE Saddles are only suitable for horses with extremely wide conformations with its broad chamber. The Wide (red gullet) and Extra Wide (white gullet) are the only gullets able to be used in this saddle from the standard EASY-CHANGE Gullet System.
I am not comfortable with the fit of my Wintec saddle on my horse, can you help?
As a saddlery manufacturer, it is impossible for us to responsibly comment on the fit of your saddle, without having an opportunity to assess the horse, rider and saddle. For this reason, we rely on stockists to provide professional saddle fitting advice and service. It is always recommended to seek professional advice, so that you can be confident you have achieved an optimal fit for you and your horse. If you have any concerns, please contact the store from which you purchased the saddle, so they may be of further assistance.
How do I tell if my Wintec saddle has the EASY-CHANGE Gullet System?
If your saddle has two large black screws clearly visible in the top of the chamber at the head of the saddle it has the EASY-CHANGE gullet system. On older models these black screw maybe positioned under the skirt on your saddle
How do I tell if my saddle has the CAIR Panel System?
All saddles featuring the CAIR Panel System have a clearly visible CAIR Badge in the top of the chamber under the cantle.
How do I know what size gullet my Wintec saddle has?
All new saddles are fitted with a medium gullet (black) at point of manufacture. If your gullet has been changed after purchase the colours are sized as follows: Yellow - Narrow, Green – Medium Narrow, Black – Medium, Blue – Medium wide, Red – Wide, and White is extra wide
How do I determine the correct Gullet size for my horse?
Ask your local stockist about the easy measure gullet gauge, which will help you determine what the correct size gullet for your horse is.
How do I fit my Wintec Saddle to my Horse?
Saddles featuring the CAIR Panel System and EASY-CHANGE Gullet System offer the greatest flexibility for achieving an optimal fit. To find out more information on saddle fitting, please CLICK HERE.
How do I change the gullet on my Wintec saddle?
Saddles featuring the EASY-CHANGE Gullet System allow you to alter the width of the saddle tree for your horse’s conformation. For further information on EASY-CHANGE Gullet System please CLICK HERE. If your saddle was manufactured prior to the EASY-CHANGE Gullet System then the gullet can be changed by a saddler.
What size saddle do I need for me and/or my horse?
It is important that you continue to seek ongoing professional advice on the right model for each horse/rider combination that the saddle is intended for and on the fit of the saddle. We therefore recommend that you approach your nearest stockist, so that they may assess your specific needs from a saddle and make an informed recommendation to you.
How do I know what seat size I am?
It is important that you continue to seek ongoing professional advice on the right model for each horse/rider combination that the saddle is intended for. We therefore recommend that you approach your nearest stockist, so that they may assess your specific needs from a saddle and make an informed recommendation to you.
How long is the Warranty on my new Wintec Saddle?
Bates Australia guarantee the Wintec range of saddles for a period of two years against faulty materials, or workmanship. Further, the Elastiflex tree in your saddle is guaranteed against breakage for the lifetime of the saddle deemed to be 10 years* (5 years for the Wintec Western saddle). The CAIR® air panels are guaranteed for a period of five years. The warranty on a Wintec saddle and its components are subject to use under normal conditions. The warranty card should be retained by the purchaser, along with the original receipt as the retailer will require it should warranty work be required. Saddles which require a repair under warranty should ideally be returned to the store from which they were purchased or your nearest stockist. Associated transport costs are the owner’s responsibility.
* N.B. Some Countries have specific legislation relating to manufacturers warranties on new products, in this instance the 10 years would supersede lifetime in relation to a breakage of the Elastiflex tree.
What do I do if I think my Wintec saddle is faulty - how do I return it?
If you are at all concerned that your saddle may be faulty in any way, please return the saddle to the stockist from which you purchased it or alternatively your nearest stockist, so they may assess your saddle. Should warranty work be required the stockist will require the warranty card along with the original purchase receipt. Associated transport costs are the owner’s responsibility.
Can I take my horse swimming in my Wintec saddle and how do I clean it afterwards?
Yes, your Wintec Saddle will not be harmed by water; however it is important to rinse it with fresh water following any swimming in salt water. The best way to clean your saddle is with Wintec Saddle Cleaner.